Items presented for repair are, in the first instance, inspected in joint discussion with the customer. This along with any additional guidance determines the level of work required and the customer aspirations for the potential work in hand. An estimated cost and potential duration for the work is then advised. There is no charge for this nor obligation to proceed.
On occasion it is necessary to partly dismantle a clock in my workshop to provide an estimate, particularly when the clock has parts missing, is in particularly poor condition or is of a very complex nature. Again there is no charge for this.

I am always keen for customers to closely inspect the quality of my work so invite them to drop into the shop to view the many examples on display. Often a clock is not necessarily valuable from a monetary perspective, but priceless from a sentimental viewpoint. Your clock is in safe hands.